Last Updated: April 17, 2026
1.1 Due to the nature of digital, technical, and custom services, all payments made to IVIXICO LLC are considered final unless explicitly stated otherwise in this policy.
1.2 By placing an order or using any of our services, you acknowledge and agree to this Refund Policy in full.
2.1 Refunds may only be considered if the final output fails to perform correctly in real production conditions.
2.2 The client must provide valid proof (machine output, clear image/video evidence) within forty-eight (48) hours of delivery.
2.3 If edits are requested and delivered, the forty-eight (48) hour window resets from the time of the most recent edit delivery.
2.4 Failure to provide proof within the allowed timeframe will result in automatic rejection of the refund request.
3.1 A full refund (100% of the total amount paid) is available only if requested within twenty-four (24) hours of payment AND only if onboarding has not been completed.
3.2 Once onboarding has been completed, regardless of time passed, eligibility for a full refund is permanently void.
3.3 After onboarding completion, the client may request cancellation within forty-eight (48) hours of onboarding completion or within twenty-four (24) hours of payment (whichever applies), and the maximum refundable amount shall be limited to seventy-five percent (75%) of the total amount paid.
3.4 After this period, no refunds will be issued. Services may be canceled but will remain active until the end of the billing cycle.
4.1 After payment, the project enters a review/onboarding phase lasting up to three (3) days.
4.2 During this phase, the client may request a full refund (100% of the total amount paid).
4.3 After the review phase, and before development begins, the maximum refundable amount is limited to eighty percent (80%) of the total amount paid.
4.4 Once development work has started, the maximum refundable amount is limited to sixty percent (60%) of the total amount paid, provided the request is made within a timeframe determined by IVIXICO, ranging between twenty-four (24) hours to three (3) days depending on project scope.
4.5 After this period, no refunds will be issued under any circumstances.
4.6 Upon project completion, IVIXICO retains control of backend assets (including hosting, deployment, and system access) for up to ninety (90) days as part of internal security and operational protection measures.
4.7 After the ninety (90) day period, the client may request transfer, continued management, or migration services.
5.1 SaaS and CRM projects enter a planning/review phase after payment, during which a full refund (100% of the total amount paid) may be requested within a timeframe determined by IVIXICO (typically 24 hours to 3 days).
5.2 After this phase and before development begins, the maximum refundable amount is limited to eighty percent (80%) of the total amount paid.
5.3 Once development work has commenced, the maximum refundable amount is limited to sixty percent (60%) of the total amount paid, provided the request is submitted within a timeframe determined by IVIXICO (24 hours to 3 days depending on complexity).
5.4 After this period, no refunds will be issued under any circumstances.
5.5 IVIXICO retains system control for up to ninety (90) days after completion for operational and security purposes.
5.6 After this period, clients may request transfer or continued service management.
6.1 This service requires a mandatory minimum commitment of three (3) months from the date of activation.
6.2 During this minimum commitment period, cancellation, suspension, or refund is strictly not permitted under any circumstances.
6.3 The client acknowledges that resources, staffing, training, and operational allocation are committed in advance based on this agreement.
6.4 In the event that the client attempts early termination before completion of the 3-month term, the client agrees to either:
- Pay the remaining balance of the full 3-month commitment in full, OR
- Pay a penalty equal to one (1) additional month of service fees.
6.5 Failure to comply may result in service suspension and recovery actions.
7.1 All service/management fees paid to IVIXICO are strictly non-refundable under any circumstances.
7.2 Any funds allocated for advertising spend are refundable only for the unused portion remaining at the time of refund request.
7.3 Any amount already spent on advertising platforms (including but not limited to Meta/Facebook/Instagram) will be deducted from the refundable balance.
7.4 Refunds will also exclude transaction fees, payment processing charges, and any third-party costs incurred.
7.5 IVIXICO is not responsible for ad performance, platform issues, or campaign outcomes.
8.1 Work will not begin until full advance payment is received.
8.2 Once the first concept, draft, or creative direction has been delivered, no refunds will be issued under any circumstances.
8.3 The client acknowledges that concepts, ideas, and creative direction constitute intellectual value and effort.
8.4 This policy is enforced to prevent misuse, including but not limited to extracting concepts and reproducing them independently.
9.1 The primary account holder is fully responsible for all actions performed by any team members or secondary users.
9.2 Refunds will not be issued due to internal errors, miscommunication, or unauthorized actions within the client’s organization.
10.1 The client agrees to contact IVIXICO prior to initiating any dispute or chargeback.
10.2 Unauthorized chargebacks may be treated as abuse or fraudulent activity.
10.3 IVIXICO reserves the right to submit evidence including logs, timestamps, IP records, communication history, and delivery confirmations.
11.1 All refund decisions are made at the sole discretion of IVIXICO LLC and are final.
Email: hello@ivixico.com